TEMPLATE WORK EMAIL
Dear Ms xxxx,
about your request after some verification
we inform you the booking has been confirmed on the 25/07 as you can see on the email below,
indeed the booking was present in our system.
We communicate in addition that only the Customer & Reservations office can provide information about the status of the bookings and not the rental desk so we apologize if you had a misunderstanding with them.
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WORK EMAIL TEMPLATE
Dear Ms xxxx,
about: Your request after for some verification [If this is a reply to a customer's email, then it would be best to keep the about line the same as the original email. If this is an original email, then it would be better to use the name of the business and the date of the stay, for example The Hotel Venezia, July 25, 2019.]
We are pleased to inform you that the booking has been confirmed on for the 25/07 July 25, 2019 [to avoid any confusion with the numerical date structure which is different in the US]. [If this is an overnight stay accommodation, I would include "checking in on July 25, and checking out on July 26" to avoid confusion about the length of stay.] As you can see in the email below, indeed the booking was is present in our system. [While I am assuming there is more detail in the email below, for example, the address, it would still be helpful to the guest to have all the information they needed in one email.]
Sincerely,
[xxxx First and Last Name]
[Title]
[Contact Information]
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