complain email
Dear Mr. Pitt:
Recently, I bought a scale on your web the number of order is 454589. The article is XIAOMI SCALE 2 2019.
Yesterday I received the article, but when I opened the box I didn´t recognize the product. I received another product: XIAOMI SCALE 1 2019.
On one hand, this product is cheaper than XIAOMI SCALE 2 and on the other hand, XIAOMI SCALE 1 can't be able to know how much fat has in my body. This scale only has the function of the weight. So I want my XIAOMI SCALE 2 or my money back.
When I call you, the person who I talked (Mrs. Aniston) was very unfriendly and bother. And nothing helpfull.
I bought many things in your shop, and always I have good service.
I hope you can resolve the situation in a satisfactory way.
I look forward to hearing from you.
Your sincerely,
Angelina Jolie
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Corrections · 5
1
complain email
Dear Mr. Pitt:
Recently, I bought a scale on your web. The order number is 454589. The item is XIAOMI SCALE 2 2019.
Yesterday I received the item, but when I opened the box, I didn´t recognize the product. You sent me**** the wrong one: XIAOMI SCALE 1 2019.
On the one hand, this product is cheaper than XIAOMI SCALE 2 but on the other hand, XIAOMI SCALE 1 can't measure how much fat is in my body. It can only measure my weight. So I want my XIAOMI SCALE 2 or my money back.
When I called you, the person who I talked to ***(Mrs. Aniston) was very unfriendly, acted as if she were annoyed and was unhelpful.
I have previously bought many things in your shop, and have always had good service.
I hope you can resolve this situation in a satisfactory way.
I look forward to hearing from you.
Yours sincerely,
Angelina Jolie
***""who I talked to" is technically incorrect because you are ending the phrase with a preposition, but English speakers do it all the time and it is acceptable. However, the grammatically correct way to express this would be: "The person to whom I spoke"
**** active voice is stronger
0
complaint email
Dear Mr. Pitt,
Recently, I bought a scale on your website. The order number is 454589. The product is the XIAOMI SCALE 2 2019.
When I received the package yesterday, I didn't recognize the product inside. I received another product, the XIAOMI SCALE 1 2019.
On the one hand, this product is cheaper than the XIAOMI SCALE 2 and on the other hand, the XIAOMI SCALE 1 is not able to measure my body fat. This scale only can measure weight. So I want my*/the XIAOMI SCALE 2 or my money back.
When I called you, the person whom I spoke with (Mrs. Aniston) was very unfriendly and bother**. She was not not helpful at all!
I bought many things in your shop, and I have always had good service.
I hope you can resolve this situation in a satisfactory way.
I look forward to hearing from you.
Yours sincerely,
Angelina Jolie
Suggestions
*My makes it sound a little personal but it's not wrong. It just indicates that you are very attached this this product!
** I am assuming you mean that she was "mean" or "unfriendly". You could say she was "bothered" but not "bother".
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