exchange
A few weeks ago I ordered some food for my mom online. She didn’t have enough time for cooking because she was a full time employee. I purchased 2 different side dishes but the seller gave me same ones.
I didn’t want to have the same ones so I decided to exchange another one to the new one that l was originally supposed to take from the shop. it was like a hassle to process all the steps to get an exchange. Luckily they took their wrong order back very soon then gave me the right dish.
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Exchange
A few weeks ago, I ordered some food for my mom online. She didn’t have enough time for cooking because she is* a full-time employee. I purchased 2 different side dishes, but the seller gave me 2 of the same ones.
I didn’t want to receive 2 of the same ones, so I decided to exchange one of the duplicates for a new one that l was originally supposed to get from the shop. It was a hassle to process all the steps to get an exchange. Luckily, they took their wrong order back and quickly gave me the right dish.
*If she is no longer a full-time employee, then your original sentence is correct. If she is still a full-time employee, you would say "she is" instead of "she was."
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