A letter to a manager of the theater You have recently visited a theater and had an accident there. The staff were very helpful. Write a letter to the manager and say – Describe the accident. – How did the staff help you? – How can similar situations be prevented in the future? Dear Sir or Madam, I am writing to express my appreciation for the extra effort exhibited by one of your staff. Their attention to my need improved my experience with your theater tremendously. Allow me to elaborate on what happened. Having enjoyed your last exquisite performance “Master and Margarita”, not only was I pleased with skillful and evocative last scene, provided by leading ballet dancers, but I was also so overwhelmed after the final curtain that forgot my purse somewhere near my sit. After the performance I was drinking coffee in your café on the first floor and already wanted to pay for it when I discovered my loss. I notified the member of your team Elena about my problem. She immediately rushed to the auditorium where, using a flashlight, she found my purse right under my sit. She was very polite and accommodating despite the fact that it was my guilt and it wasn’t her responsibility to help me. I was pleasantly surprised by her concern for my well-being, and I wanted to let you know that she is a member of your team who is helpful and obliging, whatever the problem is. I hope my letter highlights to you the heightened people skills Elena brings to your organization. I am also expecting you to install special storage locker where it would be possible to leave personal belonings to avoid such situations in the future. Expecting your prompt action, Yours faithfully, Ekaterina